If you’re shopping with us through our website or over the telephone, then you’ll be happy to hear that you are covered by the Distance Selling Regulations. These have been established to make sure you, the customer, have an opportunity to cancel your order if the goods aren’t what you anticipated. After all, we all make mistakes from time to time.
You have the right to cancel your order at any time, up to 14 working days after the day that it arrived. But, you must notify us straight away if you wish to do this.
You must take good care of the items while they’re in your possession; they must be returned to us in a sellable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.
These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.
Please note that we are unable to accept any returned hardware that have been unsealed or used unless proved to be faulty, as this would constitute a health and safety risk due to hygiene purposes.
Please note: Any sealed and unsealed items must be returned within 14 days of purchase.